Welcome to the Olympus Malaysia on-line store

These terms and conditions govern your purchase of Goods from Olympus (Malaysia) Sdn Bhd through its online storefront at http://eshop.olympusimage.com.my/ (the "Olympus On-line store"). By using the Olympus Web site, Olympus On-line store, you AGREE to be bound by its CONDITIONS OF USE (set out below), LEGAL POLICY, PRIVACY POLICY and all disclaimers and terms and conditions that appear elsewhere on the Olympus on-line store site.

Tampering with the site, misrepresenting the identity of a user, using buying agents or conducting fraudulent activities on the site are prohibited.


In these terms and conditions, "we" and "us" means Olympus and "you" means the person, firm or corporation purchasing the Goods indicated in your Sales Order. Unless the context requires otherwise, words spelt with initial capitalized letters are defined terms and shall bear the meanings set out in these terms and conditions. Except to the extent that the subject matter or context may otherwise require in these terms and conditions, (i) expressions including the singular may indicate the plural and vice versa, (ii) expressions indicating any particular gender may indicate all other genders and (iii) expressions indicating bodies corporate may also indicate natural persons and vice versa.

Defined Terms

In these terms and conditions:-

  • - "Acknowledgement" means our email acknowledgement of receipt of your Sales Order.
  • - "Agreement" means these terms and conditions together with your Sales Order and the Sales Confirmation;
  • - "Olympus" means Olympus (Malaysia) Sdn Bhd;
  • - "Goods" means any product listed on the Olympus On-line store and for the purposes of these terms and conditions includes services;
  • - "Invoice" means the invoice issued by us to you showing the price of your Goods and which is your proof of purchase;
  • - "Price" means the price ascribed to any Goods as set out in the Olympus On-line store or as intended by Olympus to be set out in the Olympus On-line store, as appropriate
  • - "Sales Order" means the electronic purchase you made on http://eshop.olympusimage.com.my/
  • - "Sales Transaction Number" means your Goods confirmation number issued by us to you upon our acceptance of your Sales Order.

Only persons aged 18 years and above may submit the Sales Order or make any orders, purchases or any other form of request on the Olympus on-line store.

1. Payment

1.1 Sales Order
All Sales Orders submitted to Olympus through the Olympus On-line store are subject to our acceptance. Sales Order acceptance and the completion of the contract between you and Olympus will take place on the dispatch to you of the purchased Goods, and until that time we reserve the right to reject your Sales Order. Olympus shall be entitled to cancel or terminate the obligations to fulfill any Sales Order, for any reason whatsoever, even after a Sales Order is confirmed by, and paid for by the customer, with or without notice and we shall not be liable to any party for such termination or cancellation.

In such event, we shall refund (Subject to approval) to the customer the price of the Goods purchased.

1.2 Payment Terms

  • Unless otherwise stated, all Prices quoted are inclusive of goods and services tax.
  • Unless otherwise stated, all payments to be made through the Olympus On-line store shall be made using credit card payment via Paypal (where you are the cardholder of that card) or direct banking via ipay88 as we may from time to time allow so and shall be made in accordance with such procedures as we may from time to time specify.
  • You may also use Olympus Rewards Point during payment. Olympus Rewards Point will be issued with its own set of conditions. Please refer to the specific terms that come with the usage of Olympus Rewards Point.
  • For my detail information of E-SHOP Reward Point, kindly refer to here.

1.3 Payment Processing
We accept VISA®, MASTERCARD®, and AMERICAN EXPRESS® credit card payments. Olympus is not responsible for the errors, acts and omissions of the credit card companies.

2 Errors on Our Site

Prices and availability of Goods are subject to change without notice. Errors will be corrected where discovered, and Olympus reserves the right to revoke any stated offer and to correct any errors, inaccuracies or omissions including after a Sales Order has been submitted and whether or not the Sales Order has been confirmed and your credit card charged. If your credit card has already been charged for the purchase and your Sales Order is cancelled, Olympus will issue a credit to your credit card account in the amount of the charge. Individual bank policies will dictate when this amount is credited to your account. If you are not fully satisfied with your purchase, you may return it in accordance with the terms set out in "Cancellations, Exchanges and Returns" below.

3 Delivery & Collection Conditions

3.1 Delivery

Delivery charges of MYR15.00 per Sales Order that less than MYR100.00 purchase value will be charged for delivery and added to the price of your Goods and reflected in your Sales Order. All Goods purchased from us will only be delivered to addresses within Malaysia. No delivery will be made outside Malaysia or to post office boxes.

Our Olympus representative will call you within the next business day (Mon - Fri ; 9:00am – 5:30pm) from the submission of your online Sales Order to arrange delivery. You may authorize someone who is above the age of 18 to receive the item on your behalf if you are not available to receive the Goods personally. The authorized person must prepare to acknowledge our Delivery order.

In the rare event that your order never arrives, notification of lost items must be received by us within 30 days from receipt of the sales confirmation email.

4 Cancellations, Exchanges & Returns

4.1 Sales Cancellation
Olympus reserves the right to refund (subject to approval) you the Price of any Goods which has been paid and received by Olympus, even after the relevant Sales Order is confirmed and payment has been received by us, in lieu of delivery or supply of such Goods.

4.2 Exchanges/ Returns
If you are not satisfied with Goods you have purchased, you may request for an exchange/ return within 7 days from the date of collection/ delivery.

The Goods must be shown to be defective not due to your negligence before Olympus entertain the exchange / return request. The Goods must be returned to Olympus before any request for refund will be entertained.

No administrative charge shall apply for such cancellation/refund.

Certain categories cannot be exchanged or returned after usage.  Such as O-ring, Grease & stickers.

To request for a return/ exchange for Goods delivered to your home, please contact our Olympus Customer Care Center. All original packing materials, manuals and accessories with the returned Goods and gifts that come with the purchased Goods have to be returned together with the defective Goods. Otherwise, the refunded value for each item returned will be reduced to reflect the value of any free gifts or discount.

In the event of cancellation/refund, the Price paid in respect of the relevant Goods shall be refunded via cheque issued by Olympus (Malaysia) Sdn Bhd. If delivery has taken place, refunds will exclude the delivery charges paid.  

Please note the normal processing time for refund requests is 4 - 6 weeks from date of request..

5 Title; Risk of Loss

Title to, and risk of loss of or damage to, Goods purchased shall pass to you upon delivery of the purchased Goods to you.

6 Product Warranty

With respect to Olympus Goods, we make no warranties except those stated in the Olympus Warranty Card supplied with your Goods, or in the case of any extended warranty issued by us, such extended warranty documentation, for which provisions, terms and conditions are incorporated herein by reference. Such warranty does not cover software purchased hereunder. You hereby agree to refer to the relevant software license for the warranties which apply to your software.

7 Limitation of Liability

These terms and conditions set out the full extent of our obligations and liabilities in respect of the supply of the Goods and performance of any services in relation thereto and there are no other warranties, conditions or terms that are binding on us except as expressly stated herein. Any warranty, condition or term concerning the Goods which might otherwise be implied or incorporated in these terms and conditions by statute, common law or otherwise is hereby expressly excluded. Notwithstanding the foregoing, nothing in these terms and conditions (a) excludes, restricts or modifies any condition, warranty, right or liability implied into these terms and conditions where to do so is illegal or would render any provision hereof void; or (b) shall limit or exclude any liability for death or personal injury caused by our negligence.

Subject to the foregoing, we shall not be liable for any loss of income, loss of profits, loss of contracts, loss of data or for any indirect or consequential loss or damage of any kind howsoever arising and whether caused by tort (including negligence), breach of contract or otherwise. Our maximum aggregate liability hereunder whether in contract, tort (including negligence) or otherwise shall in no circumstances exceed the price of the Goods paid by you to us.

8 Product Display/Colors

Olympus On-line store attempts to display product images shown on the site as accurately as possible. However, we cannot guarantee that the colour you see matches the product colour, as the display of the colour depends, in part, upon the monitor you are using.

9 Reviews, Comments, Communications and Other Content

Visitors may post reviews, comments and other content; and submit suggestions, ideas, comments, questions, or other information, so long as the content is not illegal, obscene, threatening, defamatory, invasive of privacy, infringing of intellectual property rights, or otherwise injurious to third parties or objectionable and does not consist of or contain software viruses, political campaigning, commercial solicitation, chain letters, mass mailings, or any form of "spam." You may not use a false e-mail address, impersonate any person or entity, or otherwise mislead as to the origin of a credit card or any other matter. Olympus reserves the right (but not the obligation) to remove or edit such content, but does not regularly review posted content.

If you do post content or submit material, and unless we indicate otherwise, you grant Olympus a non-exclusive, royalty-free, perpetual, irrevocable, and fully sub-licensable right to use, reproduce, modify, adapt, publish, translate, create derivative works from, distribute, and display such content throughout the world in any media. You grant Olympus and sub-licensees the right to use the name that you submit in connection with such content, if they choose. You represent and warrant that you own or otherwise control all of the rights to the content that you post; that the content is accurate; that use of the content you supply does not violate this policy and will not cause injury to any person or entity; and that you will indemnify Olympus for all claims resulting (whether directly or indirectly) from content you supply. Olympus has the right but not the obligation to monitor and edit or remove any activity or content. Olympus takes no responsibility and assumes no liability for any content posted by you or any third party.

In addition, if you wish to share feedback with us about product selection, pricing, ordering, delivery or other customer service issues, please contact us directly.

10 Variation

We reserve the right to amend, vary and change these terms and conditions at our discretion at any time without any notice to you. Each time you use the Olympus On-line store, you should visit and review the then current Conditions of Use, Legal Notices and Privacy Policy that apply to your transactions and use of this site. If you are dissatisfied with the Olympus On-line store, its content or Conditions of Use and Legal Notices, you agree that your sole and exclusive remedy is to discontinue using the Olympus On-line store. Your continued use of the Olympus On-line store and submitting of any Sales Order or other request to us shall be construed as your acceptance of any such amendments, variations and changes to these terms and conditions.

11 Disclaimers

By using the Olympus On-line store, you expressly agree that use of the Olympus On-line store is at your sole risk. The Olympus On-line store is provided on an "AS IS" and "as available" basis. Neither Olympus nor affiliates, subsidiaries or designees nor each of their respective officers, directors, employees, agents, third-party content providers, designers, contractors, distributors, merchants, sponsors, licensors or the like (collectively, "Associates") warrant that use of the Olympus On-line store will be uninterrupted or error-free. Neither Olympus On-line store nor its Associates warrant the accuracy, integrity or completeness of the content provided on the Olympus On-line store or the products or services offered for sale on the Olympus On-line store. Further, Olympus On-line store makes no representation that content provided on the Olympus On-line store is applicable to, or appropriate for use in, locations outside of Malaysia. Olympus and its Associates specifically disclaim all warranties, whether expressed or implied, including but not limited to warranties of title, merchantability or fitness for a particular purpose. No oral advice or written information given by Olympus On-line store or its Associates shall create a warranty.

Under no circumstances shall Olympus or its Associates be liable for any direct, indirect, incidental, special or consequential damages that result from your use of or inability to use the Olympus On-line store, including but not limited to reliance by you on any information obtained from the Olympus On-line store that results in mistakes, omissions, interruptions, deletion or corruption of files, viruses, delays in operation or transmission, or any failure of performance. The foregoing Limitation of Liability shall apply in any action, whether in contract, tort or any other claim, even if an authorized representative of Olympus has been advised of or should have knowledge of the possibility of such damages. User hereby acknowledges that this paragraph shall apply to all content, merchandise and services available through the Olympus On-line store.

12 Entire Agreement

These terms and conditions together with your Sales Order constitute the entire agreement between us and you in relation to your purchase of the Goods and supersede any and all statements or other agreements (oral or written) between you and us.

13 Termination of Use

Olympus may, in its sole discretion, terminate your account or your use of the Olympus On-line store at anytime. You are personally liable for any orders that you place or charges that you incur prior to termination. Olympus reserve the right to change, suspend or discontinue all or any aspects of the Olympus On-line store at any time without prior notice.

14 Contracts (Rights of Third Parties) Act 1999

A person who is not a party these terms and conditions shall have no right under the Contracts (Rights of Third Parties) Act 1999 to enforce any of these terms and conditions.

15 Governing Law

These terms and conditions shall be governed by the law of Malaysia.